Shipping + Return Policy
Return Policy
We do not accept returns or issue refunds, but if you have a problem with an item please contact us so we can review your situation hello@golessthan.com
Shipping Terms
Shipping rates in the U.S are calculated at checkout. Products are shipped within 1-3 business days. International customers interested in purchasing from us can email us at hello@golessthan.com for shipping quote. Shipping internationally is not covered under our carbon neutral policy and is not considered for free shipping on orders $40 or more. International customers are responsible for duties and import fees.
Packaging
We use 100% compostable mailers made from plant material that is suitable for home composting and our shipping boxes are made from post consumer waste (PCW) material.
Our wrapping tissue is made from 100% PCW material and our stickers are Forest Stewardship Council (FSC) certified, on acid free paper and printed with soy ink.
Our packing tape is FSC certified, printed with soy-based ink and is water activated.
We ship 100% carbon neutral. This means, the impact of shipments are measured and offsetted by the funding of projects aimed at reducing carbon emissions.
We’re also super scrappy and try to reuse everything that comes to us during the course of business. Don’t be surprised to receive re-used shipping material.
In some instances we’re bound by regulations or logistics when shipping, but in every scenario, we’re committed to creating less waste than before.